Return Policy
August 3, 2024
PA LILY FACTORY LLP
At PA LILY FACTORY LLP, we take great pride in providing high-quality plants and ensuring our customers are satisfied with their purchases. If you encounter any issues with your order, we are here to help. Please read our replacement and re-shipment policy below
1. Eligibility for Replacement or Re-shipment
You may be eligible for a replacement or re-shipment if:
- Your order arrives damaged or defective.
- You received the wrong item.
- Your order did not arrive within the specified delivery time frame.
2. Reporting Issues
To report any issues with your order, please contact our customer service team within 48 hours of receiving your package. You can reach us at [customer service email] or call us at [customer service phone number]. Please provide the following information:
- Order number
- Photos of the damaged or incorrect item
- Description of the issue
3. Inspection and Approval
- Once we receive your report, our team will inspect the issue and determine if you are eligible for a replacement or re-shipment. We may require additional information or photos to process your request.
4. Replacement Process
- Damaged or Defective Items: If your item arrives damaged or defective, we will send you a replacement at no additional cost. You may be required to return the damaged item to us, in which case we will provide a prepaid return shipping label.
- Incorrect Items: If you receive the wrong item, we will send you the correct item at no additional cost. You may be required to return the incorrect item to us, in which case we will provide a prepaid return shipping label.
- Delayed Orders: If your order does not arrive within the specified delivery time frame, we will investigate the delay and may offer a replacement or re-shipment based on the findings.
5. Exclusions
- We do not offer replacements or re-shipments for plants that were damaged due to improper care after delivery.
- Minor cosmetic imperfections that do not affect the health of the plant are not eligible for replacement or re-shipment.
- Orders that were undeliverable due to incorrect shipping information provided by the customer are not eligible for replacement or re-shipment.
6. Processing Time
- Please allow 5-7 business days for the processing of your replacement or re-shipment request once it has been approved.
7. Contact Us
- If you have any questions or need further assistance, please contact our customer service team at [lillyfactory1987@gmail.com] or [8826993219]. We are here to ensure your satisfaction with every purchase.
Thank you for choosing PA LILY FACTORY LLP. We appreciate your business and strive to provide the best products and services for our valued customers.
By placing an order with PA LILY FACTORY LLP, you agree to this Replacement/Re-shipment Policy.
